FAQs
FAQs
Frequently Asked Questions
Everything you need to know about shopping with Cozelvia.
Orders
How do I know if my order was placed successfully?
Once you complete checkout, an order confirmation email will be sent to the email address you entered when placing your order.
If you cannot find the email, please check your spam or junk folder.
For further assistance, contact our Customer Care team.
Email: support@cozelvia.com
Can I change or cancel my order?
We aim to begin processing orders promptly after they are submitted.
If you would like to modify or cancel an order, please email our Customer Care team as soon as possible.
Email: support@cozelvia.com
We will review your request and try to assist. Orders that have already been prepared for shipment or transferred to a delivery carrier may no longer be eligible for modification or cancellation.
I entered the wrong shipping address. What should I do?
Please notify our Customer Care team immediately.
Email: support@cozelvia.com
Address corrections may be possible if your order has not yet reached the shipping stage.
After an order enters fulfillment or is transferred to the carrier, we may be unable to make changes to its delivery destination.
Please ensure that your shipping address and contact information are accurate before completing checkout.
Shipping & Delivery
When will my order arrive?
Most orders are processed within 24 hours after they are placed.
Estimated standard delivery for orders shipped to the United States, Canada, and Australia is 8–11 business days following dispatch.
Actual delivery dates may vary due to carrier operations, customs inspections, weather, regional delivery conditions, or other transportation circumstances.
For additional destinations, available shipping services and estimated delivery information are provided during checkout.
How much does shipping cost?
Our standard shipping rates are:
- Orders over US$39.99 qualify for free standard shipping.
- Orders of US$39.99 or less have a standard shipping charge of US$5.99.
The applicable shipping fee will be shown before you complete payment.
How can I track my order?
When tracking is available for your shipping method, your shipping confirmation email will include the relevant tracking details.
You can use this information to check the progress of your package through the shipping carrier.
Please allow some time after dispatch for the first tracking events to appear.
Why has my tracking information not updated?
Tracking updates are controlled by the shipping carrier and may not appear immediately after every movement of your package.
Your order may still be in transit even when the tracking page has not changed.
If tracking remains unchanged for an unusually long period, or you suspect a delivery problem, please contact us.
Email: support@cozelvia.com
My tracking says delivered, but I cannot find my package. What should I do?
If the carrier reports that your package has been delivered, please check the following:
- The area around your delivery address
- Other members of your household
- Nearby neighbors, when appropriate
- Your building reception, mailroom, or property management
- Any delivery photographs or notifications supplied by the carrier
If the package remains missing, contact our Customer Care team.
Email: support@cozelvia.com
We will review the available shipment details and help you determine the appropriate next steps.
Returns & Refunds
Can I return my order?
Eligible items may be returned within 30 calendar days of delivery, in accordance with our Return & Refund Policy.
Products should generally be returned in their original condition, together with any packaging, accessories, instructions, or included components, where applicable.
Additional eligibility conditions may apply to certain kitchen tools, household accessories, cleaning products, or other product categories.
Please review our Return & Refund Policy and contact Customer Care before shipping an item back.
Email: support@cozelvia.com
Who pays for return shipping?
If a return is necessary because an item was delivered damaged, defective, or incorrect due to an error made by Cozelvia or our fulfillment process, we will cover reasonable return shipping expenses when a return shipment is required.
For eligible returns requested because of personal preference, a change of mind, or similar customer reasons, return shipping expenses are generally the customer's responsibility unless otherwise required by applicable law.
What should I do if my product arrives damaged or defective?
Please contact our Customer Care team.
Email: support@cozelvia.com
Include the following information:
- Your order number
- A brief description of the problem
- Clear photographs showing the affected product
- Photographs of the packaging, if relevant
After reviewing your information, our team will explain the available resolution options and any additional steps required.
What if I received the wrong product?
If the product delivered is not the item you ordered, please contact us.
Email: support@cozelvia.com
Provide your order number and photographs clearly showing the item received.
If the incorrect product was supplied because of an error in our order fulfillment process, we will help resolve the issue and cover reasonable return shipping costs when returning the item is necessary.
How will I receive an approved refund?
Approved refunds are issued to the original payment method used for the order.
Following receipt and inspection of an eligible returned product, Cozelvia will initiate an approved refund within 5–10 business days.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Products
What types of products does Cozelvia offer?
Cozelvia specializes in thoughtfully selected home and kitchen essentials designed to make everyday living more practical, convenient, and comfortable.
Our collections focus on Kitchen Essentials, Kitchen Organization, and Cleaning & Care, including products for cooking, food preparation, storage, kitchen organization, household cleaning, and everyday home routines.
Our available products may change as we continue to update our selection to meet everyday household needs.
How do I know if a product is right for my home?
We recommend reading the product description and specifications carefully before ordering.
Depending on the item, product pages may provide:
- Product dimensions
- Materials
- Features
- Intended use
- Care instructions
- Included components
- Product photographs
- Other relevant product details
For kitchen organization products, please check measurements against your available cabinet, countertop, drawer, or storage space.
For cooking tools and cleaning accessories, consider the stated materials and intended applications.
If you need clarification before purchasing, contact us.
Email: support@cozelvia.com
Are product colors and appearances exactly the same as shown online?
We make reasonable efforts to display product images, materials, and colors accurately.
However, actual appearance may differ slightly due to photography, lighting conditions, display settings, manufacturing variations, or the natural characteristics of certain materials.
Small variations in finish, color, texture, or appearance do not automatically mean that an item is defective.
Where can I find product dimensions and specifications?
Available dimensions, materials, specifications, and other relevant details can be found on each product page.
We recommend checking product measurements before ordering, especially for kitchen storage accessories, countertop organizers, cabinet products, and items intended to fit a particular space.
If you require further details, please contact our Customer Care team.
How should I care for my Cozelvia products?
Cleaning, maintenance, and care requirements depend on the materials and intended purpose of each product.
Please follow any applicable usage, cleaning, assembly, and maintenance instructions supplied on the product page, packaging, or accompanying manual.
Using products outside their intended purpose or disregarding care instructions may affect their performance, condition, or useful life.
Are Cozelvia products designed for everyday use?
Our product selection focuses on practical kitchen and household items intended to support everyday activities.
Individual products may have different materials, construction methods, usage restrictions, and maintenance requirements.
Please review the relevant product information and instructions before use.
Payments
What payment methods are available?
Available payment methods depend on your location and the payment services supported by our website.
The payment options available for your order will be shown at checkout.
For your security, please make payments only through the official Cozelvia website.
I am having trouble completing my payment. What should I do?
Please check that your billing address, contact information, and payment details have been entered correctly.
If the payment cannot be completed, you may wish to contact your bank, card issuer, or payment provider.
For additional assistance, contact our Customer Care team.
Email: support@cozelvia.com
Product & Order Support
I have a question about a Cozelvia product. Who should I contact?
Our Customer Care team can help with general questions about Cozelvia kitchen and household products, including materials, dimensions, product features, usage, cleaning, maintenance, shipping, orders, returns, and other shopping-related matters.
Email: support@cozelvia.com
For enquiries about an existing purchase, please include your order number when contacting us.
Still Need Help?
If your question has not been answered above, please contact our Customer Care team.
Email: support@cozelvia.com
Phone: +19202388211
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
Company Information
Brand Name: Cozelvia
Company Name: TEUKE HOME LLC
Registered Address: 2021 24TH ST, TWO RIVERS, WI 54241, United States
Phone: +19202388211
Email: support@cozelvia.com
Website: www.cozelvia.com
Cozelvia
Designed for a more effortless everyday life.