Privacy Policy

Privacy Policy

Last Updated: October 20, 2026

Cozelvia values the privacy of our customers and visitors and recognizes the importance of responsible personal information practices.

This Privacy Policy describes how TEUKE HOME LLC, doing business as Cozelvia (“Cozelvia,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects personal information when you visit our website, purchase kitchen essentials or household products, contact our team, or use our online services.

Please review this Privacy Policy to understand how your personal information may be handled.

1. Personal Information We Collect

The information we collect depends on your activities on the Cozelvia website, the products or services you request, and the features you use.

The categories of personal information we may collect are described below.

Contact Information

This may include:

  1. Full name
  2. Email address
  3. Telephone number
  4. Billing address
  5. Shipping address

Order and Transaction Information

This may include:

  1. Products ordered or purchased
  2. Order identification numbers
  3. Purchase and order history
  4. Transaction details
  5. Shipping and delivery records
  6. Return and refund requests
  7. Customer support interactions

Payment Information

Payments made through our website may be handled by external payment processors and ecommerce payment service providers.

The payment information required for a transaction depends on the payment option selected during checkout.

Payment providers may collect and process payment details under their own privacy notices and security procedures.

Cozelvia may receive transaction status, payment confirmations, and other limited payment-related information needed to manage orders, refunds, and customer enquiries.

Customers should not provide complete payment card details through regular customer support emails.

Account Information

Where customer accounts are available, we may process information associated with those accounts, such as:

  1. Account login details
  2. Saved contact information
  3. Customer preferences
  4. Stored delivery addresses
  5. Previous orders
  6. Account activity

Device and Usage Information

Certain technical details may be recorded when visitors access or interact with our website.

Such information may include:

  1. Internet Protocol (IP) address
  2. Internet browser information
  3. Device category
  4. Operating system
  5. Referring pages or websites
  6. Pages visited on our store
  7. Interactions with website features
  8. General location information inferred from technical data
  9. Cookie identifiers
  10. Other applicable online identifiers

Communications

When you communicate with Cozelvia, we may process the details you provide and maintain records needed to respond appropriately.

These communications may involve product specifications, kitchen and household product enquiries, order assistance, delivery concerns, refunds, returns, and other customer service matters.

2. How We Collect Personal Information

Personal information may be obtained through several channels, including:

  1. Information submitted directly by customers
  2. Automatic data collection during website visits
  3. Our ecommerce platform and website technology providers
  4. Payment processing providers
  5. Shipping and delivery companies
  6. Warehouse and order fulfillment partners
  7. Website analytics services
  8. Marketing and advertising partners
  9. Security and fraud detection services
  10. Other authorized service providers operating in accordance with applicable laws

3. How We Use Personal Information

We may process personal information for legitimate business and service-related purposes, including:

  1. Receiving and managing customer orders
  2. Facilitating payment transactions
  3. Coordinating order fulfillment
  4. Delivering purchase confirmations
  5. Providing shipping notifications and tracking updates
  6. Reviewing return and refund requests
  7. Answering customer questions
  8. Providing assistance with products and orders
  9. Administering customer accounts when available
  10. Maintaining our online store and its functionality
  11. Improving our home and kitchen product offerings
  12. Analyzing how customers navigate our website
  13. Providing relevant shopping experiences where permitted
  14. Reviewing website activity and marketing effectiveness
  15. Identifying and preventing potentially fraudulent transactions
  16. Maintaining the security of our website and services
  17. Sending promotional information when legally permitted
  18. Managing customer communications and promotional activities
  19. Meeting relevant legal, financial, tax, and regulatory responsibilities
  20. Protecting and enforcing applicable legal rights

4. Ecommerce and Service Providers

Cozelvia may engage external organizations to support the operation of our online home and kitchen essentials store.

These organizations may provide:

  1. Website hosting infrastructure
  2. Ecommerce platform services
  3. Online checkout functionality
  4. Payment transaction processing
  5. Order administration
  6. Shipping and warehouse fulfillment
  7. Fraud detection
  8. Website and transaction security
  9. Traffic and performance analytics
  10. Advertising and promotional services
  11. Customer communication and support

Personal information shared with these providers may be handled in accordance with applicable agreements, laws, and the providers' respective privacy notices.

Service providers may operate or store information in jurisdictions different from the customer's location.

We recommend reviewing the privacy information of relevant external providers when appropriate.

5. Cookies and Similar Technologies

Cozelvia and our technology partners may use cookies, tracking pixels, tags, browser storage, and related technologies to operate and improve our website.

Depending on the features and services in use, these technologies may help us:

  1. Deliver essential website features
  2. Maintain shopping cart activity
  3. Remember selected preferences
  4. Support active website sessions
  5. Enable customer authentication where available
  6. Protect website functionality
  7. Identify suspicious activity
  8. Understand visitor behavior
  9. Evaluate website functionality and performance
  10. Produce website analytics
  11. Present relevant content when permitted
  12. Measure advertising campaign results
  13. Support lawful advertising and marketing activities

Visitors may have access to cookie controls or privacy preference tools depending on their jurisdiction and the technologies operating on the website.

Browser settings may also provide options for blocking or removing certain cookies.

Please note that restricting some technologies may affect how particular website functions operate.

6. How We Disclose Personal Information

Personal information may be shared when appropriate for processing customer purchases, operating our website, supporting users, protecting our services, or meeting legal obligations.

Depending on the circumstances, recipients may include:

  1. Ecommerce platform operators
  2. Website infrastructure providers
  3. Payment service providers
  4. Shipping and delivery carriers
  5. Logistics and fulfillment partners
  6. Customer support service providers
  7. Website analytics organizations
  8. Advertising and marketing partners
  9. Fraud detection services
  10. Cybersecurity providers
  11. Information technology and cloud infrastructure providers
  12. Legal, accounting, and professional advisers
  13. Regulatory agencies, courts, or public authorities when legally required

Personal information may also be disclosed where necessary to:

  1. Satisfy applicable legal responsibilities
  2. Respond to valid governmental or legal requests
  3. Investigate fraud, abuse, or unauthorized transactions
  4. Enforce our website terms and policies
  5. Protect the lawful interests, security, and property of Cozelvia, our customers, and other parties

7. Advertising and Personalization

When allowed by applicable law, Cozelvia may use advertising and analytics services to evaluate customer interests, understand advertising results, and improve the relevance of promotional communications.

These services may process certain website activity information and online identifiers, depending on the technologies used and applicable privacy choices.

Some privacy laws classify particular forms of advertising-related data disclosure as a sale, sharing of personal information, or targeted advertising.

Where applicable, customers may exercise available rights to object to or opt out of these activities through supported privacy controls or by contacting us.

Specific rights and choices depend on the privacy laws applicable to each customer.

8. Business Transactions

If Cozelvia or TEUKE HOME LLC participates in a business sale, merger, acquisition, financing arrangement, restructuring, asset transfer, or comparable organizational transaction, relevant personal information may be disclosed or transferred where lawful.

Any handling of personal information connected to such transactions will remain subject to applicable privacy and legal requirements.

9. International Data Transfers

Cozelvia may serve customers in different countries and may rely on providers whose systems or personnel operate internationally.

Consequently, personal information may be transferred, accessed, stored, or processed outside the country or region where it was originally provided.

Privacy laws and regulatory protections may differ between locations.

Where legally necessary, appropriate measures will be applied to international personal information transfers.

10. Data Retention

We retain personal information for periods reasonably required to conduct our business, provide customer services, and fulfill applicable obligations.

The appropriate retention period may depend on:

  1. Categories of personal information
  2. Order processing requirements
  3. Shipping and fulfillment activities
  4. Customer support needs
  5. Return and refund administration
  6. Tax and financial recordkeeping requirements
  7. Fraud detection and prevention
  8. Security and system integrity
  9. Customer disputes and claims
  10. Relevant legal and regulatory requirements

When information is no longer needed for an applicable purpose, we may remove, anonymize, or otherwise manage it in accordance with relevant laws and operational requirements.

11. Your Privacy Rights

Customers may have rights concerning their personal information under the laws applicable in their place of residence.

Depending on those laws, these rights may include:

  1. Accessing certain personal information
  2. Correcting incorrect or incomplete information
  3. Requesting deletion of eligible personal information
  4. Learning about the collection and processing of personal information
  5. Receiving certain information in a portable format
  6. Opting out of applicable targeted advertising activities
  7. Opting out of qualifying personal information sales or sharing
  8. Restricting certain processing of sensitive information where permitted
  9. Withdrawing consent for eligible processing activities
  10. Appealing eligible decisions regarding privacy requests

These rights are not identical in every jurisdiction and may be subject to legal limitations, exceptions, or identity verification.

12. How to Exercise Your Privacy Rights

To request assistance with a privacy-related matter, please contact:

Email: support@cozelvia.com

Please describe the nature of your request and provide enough information for us to identify the relevant records or privacy issue.

To protect personal information, we may require appropriate identity verification or additional information before fulfilling certain requests.

Where permitted by law, an authorized individual may submit a request on another person's behalf, subject to the applicable verification requirements.

We will review and respond to eligible requests according to relevant legal obligations.

13. Marketing Communications

Where permitted by applicable law, Cozelvia may communicate with customers about products, promotional offers, store announcements, and marketing activities.

Customers receiving promotional emails may unsubscribe by using the unsubscribe option included in those messages or by contacting our support team.

Opting out of marketing does not necessarily prevent us from sending important non-promotional communications, including:

  1. Purchase confirmations
  2. Payment-related updates
  3. Shipping notifications
  4. Refund and return information
  5. Customer support responses
  6. Account security notices
  7. Important policy or privacy updates
  8. Other necessary service communications

14. Children's Privacy

Cozelvia operates an online store intended for a general adult audience. Our website is not designed or marketed specifically for children younger than 13 years of age.

We do not intentionally collect personal information from children under 13 where doing so would violate applicable law.

If you believe a child has submitted personal information to our website inappropriately, please contact us.

Email: support@cozelvia.com

We will assess the information provided and take appropriate steps as required by law.

15. Security

We use reasonable technical, organizational, and administrative safeguards intended to reduce risks associated with unauthorized access, loss, alteration, misuse, or improper disclosure of personal information.

Nevertheless, information transmitted or maintained electronically may be exposed to security risks that cannot be completely eliminated.

No internet platform, storage service, electronic communication method, or security system can guarantee absolute protection against every potential threat.

16. Third-Party Websites and Services

Our online store may provide access to websites, social media services, applications, or other digital services owned and operated by independent organizations.

Cozelvia does not manage the privacy policies, information security arrangements, or data processing practices of these external organizations.

This Privacy Policy applies to Cozelvia's services and does not govern independent third-party websites.

Customers should review the relevant privacy notices before submitting personal information through external services.

17. Changes to This Privacy Policy

We may revise this Privacy Policy when necessary due to changes involving:

  1. Our online services
  2. Business operations
  3. Website technologies
  4. Third-party service relationships
  5. Privacy laws and regulations
  6. Other applicable business or legal requirements

Whenever revisions are made, the date identified as “Last Updated” will be revised to reflect the current version.

We recommend that customers periodically review this page for changes.

18. Contact Us

For questions concerning this Privacy Policy, the handling of personal information, privacy rights, or Cozelvia's privacy-related practices, please contact our customer support team.

Cozelvia Customer Care

Email: support@cozelvia.com

Contact Information: +19202388211

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)

Company Information

Brand Name: Cozelvia

Company Name: TEUKE HOME LLC

Registered Address: 2021 24TH ST, TWO RIVERS, WI 54241, United States

Contact Information: +19202388211

Email: support@cozelvia.com

Website: www.cozelvia.com

Cozelvia

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