Terms of service

Terms of Service

Last Updated: October 20, 2026

Welcome to Cozelvia.

These Terms of Service (“Terms”) explain the rules and conditions that apply when you visit our website, browse our collections, purchase products, or use services provided through Cozelvia.

Cozelvia is operated by TEUKE HOME LLC.

Throughout these Terms, references to “Cozelvia,” “we,” “us,” and “our” mean TEUKE HOME LLC, operating under the Cozelvia brand.

By accessing our website, using our services, or placing an order, you agree to these Terms, except where applicable law provides rights that cannot be waived or restricted.

Please review these Terms before using our website or purchasing our products.

1. Eligibility & Use of Our Website

By accessing the Cozelvia website or making a purchase, you confirm that you have the legal capacity to enter into a purchase agreement or have obtained any consent required by applicable law.

Our website is intended for lawful shopping and general product information.

You agree to provide accurate and complete information when creating an account, placing an order, or communicating with our Customer Care team.

You must not use our website or services to:

Engage in activities prohibited by applicable law;
Violate another person's legal or intellectual property rights;
Disrupt the normal operation of our website;
Access accounts, information, or systems without authorization; or
Use our services in a deceptive, harmful, or unauthorized manner.

We may take reasonable measures to protect the security and proper operation of our website.

2. Product Information

Cozelvia makes reasonable efforts to provide clear and accurate information about the kitchen essentials, organization products, cleaning accessories, and household items offered through our store.

Depending on the product, information may include:

Product descriptions;
Product images;
Available colors and finishes;
Construction materials;
Measurements and dimensions;
Features and functions;
Technical specifications;
Recommended applications;
Assembly or installation instructions;
Cleaning and maintenance guidance;
Relevant safety precautions;
Product prices; and
Packaging or included components.

Photographs and other visual representations are intended to help customers understand the products offered.

However, certain characteristics may appear different in person because of:

Screen brightness and color settings;
Device display differences;
Photography lighting;
Image processing;
Manufacturing variations;
Material characteristics;
Product design updates; or
Packaging changes.

Wood, ceramic, fabric, and other materials may have natural differences in appearance, finish, shade, or texture.

Minor variations do not necessarily indicate a manufacturing defect.

We recommend reviewing the information on each product page and following any instructions or warnings provided with the purchased item.

3. Household Product Use & Product Suitability

Cozelvia offers kitchen accessories, kitchen organization solutions, household cleaning tools, and other everyday home essentials.

Not every product is suitable for every environment or intended application.

Before purchasing, customers should consider:

The product's intended function;
Available kitchen or household space;
Compatibility with relevant surfaces or equipment;
Environmental and operating conditions;
Assembly or installation requirements;
Weight and capacity restrictions;
Product materials; and
Individual household requirements.

For kitchen organization products, customers should verify measurements and available storage space before ordering.

For kitchen tools and cleaning accessories, customers should review the product's intended application and any relevant material restrictions.

Product descriptions are provided to assist purchasing decisions and should not replace applicable safety instructions or professional guidance.

Where specialized installation or technical expertise is required, an appropriately qualified professional should be consulted.

4. Orders

Placing an order through the Cozelvia website represents your request to purchase the selected products under the applicable purchase terms.

After checkout, you may receive an electronic order confirmation.

An order may remain subject to payment verification, inventory checks, or other necessary processing steps.

Where legally permitted, Cozelvia may decline, limit, or cancel an order for legitimate reasons, including:

Suspected fraudulent activity;
Unauthorized purchases;
Failed payment authorization;
Product inventory discrepancies;
Clearly incorrect product pricing;
Technical or website errors;
Shipping limitations;
Incorrect or incomplete order information;
Improper use of promotional offers; or
Suspected unauthorized commercial resale.

If an order is canceled after payment has been received, any refund due will be processed according to applicable law and the relevant refund policy.

5. Pricing & Product Availability

Product prices are displayed in the currency shown during the shopping and checkout process.

Cozelvia may update prices, available products, discounts, and promotional offers from time to time, subject to applicable law.

Shipping charges, applicable taxes, and other relevant charges will be communicated during checkout where required.

We work to maintain accurate pricing information.

If a product is displayed with an obvious pricing or technical error, we may correct that information and take appropriate action consistent with applicable consumer protection requirements.

Products displayed on our website may become unavailable before an order has been accepted or fulfilled.

6. Payments

Customers must provide accurate billing and payment information when completing an order.

Payment transactions may be handled by authorized external payment service providers.

Available payment methods may depend on:

Customer location;
Selected transaction currency;
Order value; and
Payment services supported by our checkout.

Payment providers may independently process certain information in accordance with their own terms and privacy practices.

Cozelvia may receive transaction confirmations and other information necessary to manage purchases, refunds, and customer enquiries.

Customers should submit payment information only through the payment options provided by the official Cozelvia website.

7. Shipping & Delivery

Shipping and delivery arrangements are described in our Shipping & Delivery Policy.

Actual transit and delivery times may depend on several circumstances, including:

Shipping destination;
Carrier operations;
Customs procedures;
Local delivery conditions;
Weather disruptions;
Transportation availability;
Public holidays;
Seasonal shipping demand; and
Other circumstances outside our reasonable control.

Estimated delivery windows are provided for guidance and do not constitute guaranteed delivery dates unless expressly stated.

Customers are responsible for providing accurate shipping addresses and contact details.

Where applicable consumer laws require remedies for delayed, missing, or undelivered orders, Cozelvia will address qualifying situations in accordance with those requirements.

8. Returns, Refunds & Exchanges

Return requests, refunds, exchanges, and order cancellations are subject to our Return & Refund Policy and applicable consumer protection laws.

Eligible purchases may be returned within the period and under the conditions specified in that policy.

Depending on the product and reason for return, applicable requirements may include:

The product has not been used;
The product remains in its original condition;
Original packaging is included where required;
The product has not been permanently installed or modified; and
Included accessories, components, instructions, and other materials are returned.

Kitchen accessories, cleaning products, and household items may have additional return conditions depending on their nature and use.

Certain personalized, modified, damaged, or hygiene-sensitive products may be excluded from preference-based returns where permitted by law.

Customers should read our Return & Refund Policy before submitting a request.

Nothing in these Terms limits any mandatory refund or consumer rights available under applicable law.

9. Product Use, Assembly & Safety

Cozelvia products must be used responsibly and in accordance with their stated purpose and applicable instructions.

Customers should follow:

Product usage directions;
Manufacturer instructions;
Assembly guidance;
Installation requirements;
Safety precautions;
Weight and capacity limitations;
Maintenance recommendations;
Cleaning instructions; and
Other product-specific information.

Kitchen utensils, storage products, and cleaning accessories should only be used for their intended applications.

Where assembly or installation is required, customers should ensure that products are correctly assembled and securely positioned.

Products showing signs of damage, instability, or unsafe operation should not continue to be used.

To the extent permitted by law, Cozelvia is not responsible for harm or damage caused by improper use, unauthorized alterations, incorrect installation, or failure to follow applicable instructions.

This provision does not exclude responsibility that cannot legally be limited.

10. Intellectual Property

Unless otherwise indicated, materials published through the Cozelvia website are owned by, licensed to, or lawfully used by Cozelvia and may be protected by relevant intellectual property laws.

These materials may include:

The Cozelvia brand name;
Brand logos;
Visual identity elements;
Product photographs;
Website graphics;
Video materials;
Written content;
Product descriptions;
Website designs;
Original illustrations;
Advertising materials; and
Other protected creative content.

Users may not commercially reproduce, redistribute, modify, publish, license, or exploit protected materials without appropriate authorization or another lawful basis.

Access to our website does not transfer ownership of Cozelvia's intellectual property to visitors or customers.

11. Reviews, Feedback & User Content

Customers may have opportunities to provide product reviews, photographs, comments, recommendations, suggestions, or other feedback.

By submitting content, you confirm that you are authorized to provide it and that doing so does not violate applicable laws or third-party rights.

Submitted content must not contain material that is:

Fraudulent;
Illegal;
Defamatory;
Threatening;
Abusive;
Deliberately misleading;
Infringing;
Harmful or malicious;
Obscene or otherwise inappropriate;
In violation of another person's rights; or
Otherwise prohibited by law.

Cozelvia may review, restrict, or remove content where reasonably necessary and legally permitted.

Customers remain responsible for the content they submit.

Any permission granted to Cozelvia to use customer-submitted material will be governed by applicable law and any additional terms presented during submission.

12. Third-Party Services

Our website may integrate with or provide access to services operated by independent organizations.

Such services may include:

Payment processing providers;
Shipping companies;
Order fulfillment partners;
Analytics services;
Marketing platforms;
Advertising providers;
Social media services;
Customer support systems;
Website hosting services; and
Other technology providers.

Third-party providers may operate under their own terms, policies, and privacy notices.

Cozelvia does not control the independent operations of these providers.

Responsibility for third-party conduct will be determined in accordance with applicable law.

13. Prohibited Uses

Visitors and customers must not use the Cozelvia website or services to:

Break applicable laws;
Participate in fraudulent activity;
Infringe intellectual property rights;
Distribute harmful software;
Access protected accounts or systems without authorization;
Bypass website security controls;
Disrupt website operations;
Obtain personal information unlawfully;
Provide intentionally false information;
Exploit promotions or discounts improperly;
Perform unauthorized automated data collection;
Misrepresent their identity;
Interfere with other users; or
Engage in conduct that threatens Cozelvia, our website, customers, or services.

We may restrict access or take other reasonable measures when necessary to address misuse or protect our services.

14. Website Availability

Cozelvia works to maintain a reliable and accessible online shopping experience.

However, continuous and uninterrupted website availability cannot be guaranteed.

From time to time, we may need to:

Conduct maintenance;
Improve or update website functions;
Change available features;
Resolve technical problems; or
Temporarily limit access for operational or security reasons.

These activities may affect access to certain website features.

Nothing in this section removes protections or remedies that customers are legally entitled to receive.

15. Disclaimer of Warranties

Our website, product information, and services are provided subject to applicable statutory warranties and consumer protection requirements.

Although we make reasonable efforts to maintain accurate and functional services, we cannot guarantee that:

Our website will operate continuously without interruption;
Every website function will always be available;
All content will be entirely free of technical errors;
Product images will display identically across different devices;
Natural manufacturing or material variations will never occur; or
Every product will be appropriate for every household or intended application.

Product suitability may depend on individual circumstances, installation conditions, intended use, and material compatibility.

Nothing in these Terms excludes warranties, guarantees, consumer protections, or remedies that cannot lawfully be restricted.

16. Limitation of Liability

To the extent allowed by applicable law, Cozelvia and TEUKE HOME LLC will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages connected with the use of our website, products, or services where such liability may lawfully be limited.

Nothing in this section excludes or limits liability that cannot be excluded or limited under applicable law.

Mandatory statutory consumer rights remain unaffected.

Where a limitation of liability is legally permitted, it applies only to the extent allowed by the relevant law.

17. Indemnification

To the extent permitted by applicable law, users may be responsible for qualifying losses, claims, liabilities, damages, or reasonable costs arising directly from:

Unlawful use of our website;
Material breaches of these Terms;
Violations of another person's legal rights; or
Fraudulent, malicious, or intentionally abusive conduct.

This provision applies only where and to the extent enforceable under applicable law.

18. Severability

If a provision of these Terms is determined to be invalid or unenforceable, it will be interpreted or limited to the extent permitted by law.

The remaining provisions will continue to apply unless otherwise required by law.

19. Suspension & Termination

Cozelvia may restrict, suspend, or discontinue access to particular services where reasonably necessary due to:

Suspected fraud;
Misuse of services;
Security risks;
Illegal activity;
Serious violations of these Terms; or
Conduct that threatens our systems, business operations, customers, or services.

Any suspension or termination will not automatically eliminate obligations or legal rights that arose before the termination where those rights or obligations remain applicable.

20. Governing Law & Consumer Rights

These Terms are governed by the laws of the State of Wisconsin, United States, without regard to conflict-of-law principles, except where mandatory laws applicable to a customer require otherwise.

Nothing in these Terms is intended to remove rights or protections that consumers cannot legally waive.

Where mandatory consumer protection laws provide additional rights or remedies, those protections will continue to apply.

Customers retain access to courts, regulatory authorities, and other lawful remedies where such rights cannot be restricted by agreement.

21. Changes to These Terms

Cozelvia may update these Terms when appropriate to reflect changes to:

Our products;
Our services;
Website features;
Business operations;
Technologies;
Store policies; or
Applicable legal requirements.

Updated Terms will be published on our website together with a revised “Last Updated” date.

Where legally required, we may provide further notice of significant changes.

Continued use of our services following the effective date of updated Terms may constitute acceptance where legally permitted.

Customers are encouraged to review these Terms periodically.

22. Related Policies

These Terms should be considered together with other applicable Cozelvia policies, including:

Privacy Policy
Return & Refund Policy
Shipping & Delivery Policy
Frequently Asked Questions
Other applicable notices or policies published on our website

If a provision of these Terms conflicts with a mandatory legal requirement, the relevant law will prevail.

23. Company & Contact Information